Effective Date: January 1, 2026
- Introduction
Trinity Driver on Call (“we”, “our”, “us”) operates a driver-on-call platform where registered drivers provide driving services using the customer’s own vehicle. This Privacy Policy explains how we collect, use, store, and protect personal data when you use our mobile application and services.
By using Trinity Driver on Call you agree to the collection and use of information in accordance with this policy.
- Information We Collect
- Personal Information
We may collect:
- Full name
- Phone number
- Email address
- Profile photo
- Government-issued ID (for drivers, for verification purposes only)
- Driver’s license details (drivers only)
- Location Information
- Real-time GPS location of drivers and riders during an active trip
- Pickup and drop-off locations
- Approximate location for service availability and safety
Location tracking occurs only when the app is active or a trip is in progress.
- Vehicle & Trip Information
- Vehicle details provided by the rider
- Trip date, time, duration, and route
- Driver assignment and completion status
- Device & Usage Data
- Device type, operating system, app version
- IP address
- Crash logs and performance analytics
- How We Use Your Information
We use collected information to:
- Match drivers with riders
- Enable navigation and live trip tracking
- Improve safety, service quality, and dispute resolution
- Verify driver identity and eligibility
- Communicate service updates, alerts, and support messages
- Comply with legal and regulatory requirements
- Location Tracking & Safety
Location data is used strictly for:
- Real-time trip monitoring
- Driver arrival estimation
- Emergency support and incident investigation
Location tracking automatically stops when a trip ends.
- Data Sharing & Disclosure
We do not sell your personal data.
We may share information:
- Between driver and rider during an active trip (name, photo, location)
- With service providers (hosting, analytics, maps) under confidentiality agreements
- With law enforcement if required by law or for safety reasons
- Data Retention
- Trip and account data is retained only as long as necessary for operational, legal, and safety purposes
- You may request deletion of your account and personal data, subject to legal obligations
- Data Security
We use industry-standard safeguards including:
- Encrypted data transmission
- Secure servers
- Role-based access controls
However, no digital system is 100% secure.
- Your Rights
Depending on your jurisdiction, you may:
- Access your personal data
- Request correction or deletion
- Withdraw consent for non-essential data processing
Requests can be made via [support@email.com].
- Children’s Privacy
Trinity Driver on Call is not intended for users under 18. We do not knowingly collect data from minors.
- Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted in the app.
- Contact Us
📧 Email: info@trinitydriver.com
🏢 Company: Trinity Driver on Call
🌐 Website: https://trinitydrivers.com/